Terms & Conditions

By taking part in impro studio activities, signing up to our newsletter, and/or visiting improstudio.org, you are consenting to our Terms & Conditions, Cookies Policy, Disclaimer, and Privacy Policy.

General Information and Safety

The basis of impro studio's work is its relationships with its clients, based on professional, personal, and ethical responsibility.


impro studio does not provide therapy, emergency or on-call services. impro studio does not guarantee, promise, or take responsibility for a cure, fix/solving of problems, healing, or attainment of a specific result through participating in its activities. impro studio only takes responsibility for how its activities are conducted. By participating in impro studio's activities, you agree to take responsibility for your own actions. Engaging with impro studio can never take the place of regulated psychological and/or medical care and the people working at impro studio will never give you medical advice.

impro studio reserves the right to refuse service to anyone at any time without notice for any reason.

Covid-19: During COVID-19, impro studio is only operating online. Our programming content is either in a closed Zoom room, or from Zoom to a live stream on our social media platforms.

Confidentiality and Privacy

This privacy policy and this Cookies Policy explain how impro studio uses the personal data we collect from you when you use our services and/or our website. As a condition to using our services and/or the website, you agree to the terms of the improstudio.org Privacy Policy as it may be updated from time to time.

Ethical Practice

 At impro studio, we reflect on our professional behaviour as part of taking responsibility for our actions, inactions, and the consequences thereof in the world. Our vision is based on our interpretation of the ecology of life, where our actions and those of our clients/participants are connected to other fields of relationships. Seeing people in all of their creativity, vulnerability, and their stories brings with it the responsibility to learn to respond in the moment. 

For more information about oue values, ethics, and complaints procedure, please have a look at our Ethical Practice document.

Costs, Payments, Refunds

Online and Offline Events and Trainings
  • All impro studio event bookings are non-refundable.

  • We reserve the right to change the host/instructor of any of our online events at any point in time

  • If you are unable to make your event due to illness, we will offer to transfer your credit to another session/course. This credit is valid for a period of 6 months for impro studio sessions only.

    • To transfer your credit to another event, please contact us with the subject line 'TRANSFER' and add the following details:

    • Your full name

    • Your Booking Email Address

    • Name of Event/Course Originally Booked

    • Name of Event/Course to be Transferred To

    • Any Other Details

  • If we have to cancel a scheduled impro studio event for any reason, we will offer you a choice of either a replacement online event of the same value or a full refund.

    • To transfer your credit to another event, please contact us with the subject line 'TRANSFER' and add the following details:

    • Your full name

    • Your Booking Email Address

    • Name of Event/Course Originally Booked

    • Name of Event/Course to be Transferred To

    • Any Other Details

  • Bookings may be transferred from one participant to another before the commencement of training, after first notifying us at least 48 hours before training begins. The new participant must have the necessary prerequisites for the training.

    • To transfer your spot to someone else, please contact us with the subject line 'TRANSFER' and add the following details:

      • Your full name

      • Your Booking Email Address

      • Name of Event/Course Originally Booked

      • Full Name Of Your Replacement

      • Email Address of your Replacement

      • Any Other Details

    • We will write back to confirm your credit transfer to a different event or a participant. Please wait for us to send this confirmation.

Online and Offline 1-2-1 Sessions
  • The first 30min conversation will be used to agree on a modality, reasonable time, period, and fee.

    • Our first conversation of 30min is always free and non-binding.

  • Possible forms for these conversations to take are Coaching, Consulting, Free-Form Conversations

    • Coaching

      • This is a professional relationship (not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client.

      • It is designed to facilitate the creation/development of personal, professional or business goals through practicing improvisation techniques.

      • All coachees are required to complete and sign an impro studio coaching agreement.

      • Coaching agreements will usually be made with a series of sessions in mind.

    • Consulting

      • Consulting sessions are offered with trainers or business owners in mind.

      • All clients are required to complete and sign an impro studio consulting agreement.

    • Free-Form Conversation:

      • Free-form conversations are for clients who 'just wants a chat' or a more informal way to connect.

      • These sessions do not revolve around any pre-determined outcomes or goals.

  • The calculated cost of sessions depends on a few factors

    • Time: 30, 60, 90 minute sessions

    • Number of participants: 1 or more than 1

    • Conversation form: coaching, consulting, free form

    • Who is paying: employer, individual

    • Personal circumstances

    • If a client wishes to pay more than our suggested rate, we will gladly accept a higher rate in order to "pay it forward" to others in need.

  • Rates may be adjusted when we see a need to do so.

    • Adjustments in prices will be announced and discussed beforehand with enough time for clients to make the decision to continue or stop the agreement.

    • Existing agreements will be honoured.

  • Everyone who wishes to have an individual conversation will be sent a copy of our up-to-date Terms & Conditions.

  • All clients will be sent an invoice within 48h of their session. Invoices are to be paid within 14 days of the session having taken place.

  • Should a client fail to pay an invoice in time, impro studio may charge interest as late fees. There will soon be more info available here on how much this actually is.

  • Cancellations must be done via email or telephone.

    • Cancellations which occur 24h or longer before the session takes place will not be charged.

    • Cancellations which occur 24h or shorter before the session takes place will be fully charged.

    • No-shows without cancellations will also be fully charged.

  • Clients may discontinue the conversation relationship at any time.

Online and In-house Events for Organisations

There will soon be more information here about our in-house events for organisations. Stay tuned.


By participating in impro studio's activities, you agree to take responsibility for your own actions.

impro studio is not responsible for any damage to you or your belongings resulting from attending impro studio's activities. This includes parking your vehicle, travelling to, entering the premises, or using the facilities provided.


You agree to hold harmless and indemnify improstudio.org, and authors from and against any third party claim arising from or in any way related to your use of the website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys’ fees, of every kind and nature. In such a case, improstudio.org will provide you with written notice of such claim, suit or action.


Representations and Warranties

You represent and warrant that (a) all of the information provided by you to impro studio and/or improstudio.org to participate in the activities and/or website is correct and current; and (b) you have all necessary right, power and authority to enter into this Agreement and to perform the acts required of you hereunder.



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Creative Commons

improstudio.org is honoured to use the works of various Creative Commons licenses, particularly those from Unsplash and Pixabay. They are from many different users and where possible, attribution is provided directly at the source or included in title tags. A full list of credits can be viewed on the credits page. Thanks to all artists for this wonderful resource.

Policy Changes

From time to time, our practices may change in unanticipated ways. We will post the policy changes to our website to notify you of these changes. If you are concerned about our policies, you should check back at our website periodically.


These Terms & Conditions were last modified on 15 July 2022.